Terms of Service

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service.

You may not use the Service if applicable law prohibits you from doing so.

If you use Voxnoto on behalf of a company, organization, or other entity, references to “you” include that entity where appropriate.

Voxnoto provides tools that may allow users to:

• upload audio or video files;
• generate automated transcripts;
• record and transcribe audio from supported online meetings;
• store audio, video, transcripts, and related content;
• create AI-generated summaries and translations;
• search, review, edit, download, or export results; and
• use other features made available by Voxnoto from time to time.

Available features, limits, supported formats, languages, storage capacity, processing priority, and other functionality depend on the plan or product you use.

We may improve, modify, replace, or discontinue features as the Service develops, subject to applicable law and any commitments expressly made in a paid order.

For consumers receiving a digital service continuously over time, modifications will be made in accordance with applicable consumer law. Where legally required, we will provide notice and any applicable right to terminate.

Voxnoto offers a Free Plan with limited functionality.

The current Free Plan includes:

• up to 10 minutes of transcription per day;
• up to 3 translations;
• 1 summary;
• up to 2 GB of storage; and
• no access to the meeting bot.

The exact limits are displayed within the Service and may change prospectively.

The Free Plan is not a time-limited free trial and does not automatically convert into a paid subscription.

No payment will be taken solely because you use the Free Plan.

You must provide accurate information and keep it reasonably current.

You are responsible for:

• protecting your password and authentication credentials;
• maintaining the security of your account;
• activity performed through your account;
• ensuring that persons using your account are authorized to do so; and
• notifying us promptly of suspected unauthorized access.

You must not sell, transfer, rent, or share an account in a way that compromises security or violates these Terms.

Voxnoto may support email/password authentication and third-party authentication methods, including Google, Apple, and Microsoft.

“User Content” means files, audio, video, transcripts, text, prompts, summaries, translations, metadata, and other material submitted, stored, generated, or processed through your account.

You retain ownership of your User Content.

You grant Voxnoto a limited, non-exclusive, worldwide license to host, copy, transmit, process, convert, analyze, and otherwise use User Content only as reasonably necessary to:

• provide the Service;
• generate transcripts, summaries, and translations;
• operate meeting functionality;
• store and deliver your content;
• provide support requested by you;
• maintain security and prevent abuse;
• comply with law; and
• enforce these Terms.

This license ends when the relevant User Content is deleted, except to the extent that temporary backup retention or legal retention obligations apply.

Voxnoto does not acquire ownership of your recordings or transcripts merely because they are processed through the Service.

Some Voxnoto features use automated transcription systems or artificial intelligence.

AI-generated content may include errors, omissions, hallucinations, mistranslations, inaccurate speaker identification, or incorrect interpretations.

You are responsible for reviewing outputs before relying on them.

As between you and Voxnoto, and to the extent permitted by applicable law, Voxnoto does not claim ownership of transcripts, summaries, translations, or other outputs generated specifically from your User Content.

Because AI systems may generate similar or identical output for different users, Voxnoto does not guarantee that generated output is unique or capable of copyright protection.

Certain AI functions may use third-party API providers. Information regarding those providers and their processing of personal data is provided in our Privacy Policy and Subprocessor List.

The Service provides transcription and productivity tools. It does not provide medical, psychological, legal, financial, accounting, employment, or other regulated professional advice.

Outputs should not be relied upon without appropriate human review for medical treatment, legal matters, financial decisions, employment decisions, safety-critical decisions, compliance matters, or other high-impact decisions.

Voxnoto may allow you to add a Voxnoto-branded meeting bot to supported services such as Google Meet, Microsoft Teams, Zoom, or Webex.

The meeting-bot infrastructure is currently provided to Voxnoto by Recall.ai (Hyperdoc Inc.), a third-party service provider acting on Voxnoto's behalf for the technical operation of meeting bots.

Voxnoto configures the meeting-bot functionality to capture audio only for transcription and related Voxnoto features.

The bot is designed to appear as an identifiable participant and to provide notice or an announcement regarding recording or transcription.

Use of a third-party bot infrastructure provider does not change your responsibility to ensure that the recording and transcription are lawful in your jurisdiction.

Recording, interception, confidentiality, employment, privacy, and consent laws vary between countries and, in some jurisdictions, between states or regions.

You are responsible for:

• having a lawful basis to record and process the meeting;
• informing participants where required;
• obtaining consent where required;
• complying with organizational or contractual confidentiality requirements; and
• complying with applicable recording and privacy laws.

The visibility of a Voxnoto bot or a recording announcement does not replace any additional consent or notice required by law.

You must not secretly or unlawfully use the Service to record communications.

You represent and warrant that you have all rights, permissions, consents, and lawful grounds required to upload and process User Content through Voxnoto.

You must not upload or process content that:

• infringes intellectual property rights;
• violates privacy or confidentiality rights;
• was unlawfully recorded or obtained;
• contains material that you are prohibited from processing; or
• violates applicable law.

You remain responsible for the legality of the User Content you submit.

You must not use Voxnoto to:

• violate any law or regulation;
• facilitate fraud or deception;
• unlawfully monitor or surveil another person;
• process unlawfully obtained communications;
• infringe intellectual property, privacy, publicity, or confidentiality rights;
• distribute malware or harmful code;
• gain unauthorized access to accounts or systems;
• bypass technical, billing, security, or usage restrictions;
• interfere with the operation of the Service;
• use unauthorized automated scraping or access mechanisms;
• reverse engineer the Service except where applicable law expressly permits it;
• impersonate another person or falsely claim affiliation;
• use Voxnoto for unlawful exploitation, harassment, discrimination, or abuse; or
• resell access to the Service unless Voxnoto has expressly authorized it.

Additional rules may be contained in our Acceptable Use Policy.

Unless separately agreed in writing, Voxnoto is not represented as HIPAA-compliant and does not enter into a HIPAA Business Associate Agreement merely because you use the Service.

A US covered entity or business associate subject to HIPAA must not use the Service for protected health information unless Voxnoto has separately entered into an appropriate written agreement.

Business customers processing personal data subject to the GDPR may be required to enter into or accept Voxnoto's Data Processing Agreement.

You remain responsible for determining whether your intended use requires additional regulatory, contractual, or security safeguards.

Voxnoto may offer recurring subscriptions and non-recurring purchases.

The product, price, billing period, renewal terms, included features, limits, and applicable taxes are shown before purchase.

Unless expressly stated otherwise, prices are displayed in United States dollars (USD).

Your bank, card issuer, or payment provider may apply currency conversion or other charges that are outside Voxnoto's control.

Applicable taxes charged by Voxnoto will be disclosed before you complete the purchase where required.

The standard Monthly Premium subscription currently has the following billing structure:

USD $14.99 for the first month, followed by USD $29.99 per month.

Unless cancelled, the subscription automatically renews after the first billing period at USD $29.99 per month and continues to renew monthly until cancelled.

The introductory $14.99 price applies only to the initial billing period unless otherwise expressly stated at checkout.

Before purchase, the checkout must display both the initial price and the subsequent recurring price.

By purchasing Monthly Premium, you authorize Voxnoto and its payment processor to charge the applicable subscription fee for each billing period until you cancel.

Voxnoto may offer Premium for USD $27.99 per three-month billing period.

Where offered as a recurring subscription, the subscription renews every three months until cancelled.

The applicable renewal price and renewal status will be displayed before purchase.

Voxnoto may offer eligible users promotional, introductory, or retention offers.

Such offers may be limited to one use per account.

The applicable price, duration, renewal status, and other conditions will be shown before you accept the offer.

Accepting an offer does not authorize charges beyond those clearly disclosed in connection with that offer.

Voxnoto may offer a one-time Lifetime Access purchase, currently priced at USD $199.

Lifetime Access does not automatically renew and does not create recurring billing.

“Lifetime” refers to access to the applicable Voxnoto service for as long as Voxnoto continues to operate and make that service generally available. It does not refer to the natural lifetime of an individual and does not constitute a guarantee that Voxnoto will operate indefinitely.

The particular features and limits included in Lifetime Access are those disclosed at the time of purchase.

Nothing in this section limits mandatory rights concerning digital services or digital content.

Voxnoto may offer a one-time transcription purchase, currently priced at USD $2.99.

A one-off transcription purchase is not a recurring subscription and does not automatically renew.

The scope and applicable limits of the one-off transcription are displayed before purchase.

Payments are processed through an authorized payment provider, currently Stripe.

Voxnoto does not need to receive or store your complete payment card number in order to provide the Service.

By submitting payment details, you authorize the payment provider to process the applicable payment and, for recurring subscriptions, subsequent recurring payments disclosed before purchase.

You are responsible for maintaining a valid payment method for recurring subscriptions.

If a payment fails, Voxnoto may retry the payment, restrict paid functionality, or downgrade the account as permitted by law.

You may cancel a recurring subscription at any time using the available account or billing controls.

Standard cancellation:

1. prevents the next recurring renewal;
2. does not ordinarily terminate the already-paid billing period;
3. allows Premium access to continue until the end of that paid period; and
4. then downgrades the account to the Free Plan.

Cancelling a subscription does not automatically delete your account or User Content.

During the cancellation process, eligible users may be offered a one-time 30-day Premium extension, which may be described in the interface as a cancellation pause.

If you accept this option:

• your current already-paid Premium period continues until its normal end date;
• no additional subscription renewal payment is charged;
• after the paid period ends, you receive 30 additional days of Premium access at no charge;
• the subscription does not automatically reactivate after those 30 days;
• at the end of the free 30-day extension, the account automatically becomes a Free account unless you affirmatively purchase a new paid plan.

This option is available only once per account unless Voxnoto expressly states otherwise.

Voxnoto will not automatically charge you merely because the 30-day extension ends.

When Premium ends, the account may remain active as a Free account.

User Content is not automatically deleted merely because a subscription ends.

If the amount of stored data or other usage exceeds the Free Plan limits, some functionality may become unavailable until you:

• reduce your usage or storage to the applicable Free Plan limits; or
• purchase a paid plan again.

Account deletion is separate from subscription cancellation.

In addition to any mandatory rights provided by law, Voxnoto offers a voluntary 30-day money-back guarantee on the first payment made through an account.

The guarantee:

• applies only to the first payment made through that account;
• may be used only once per account;
• must be requested within 30 days after that payment;
• must be requested by contacting [email protected]; and
• does not create a recurring or continuing right to refunds for later payments.

Under the current policy, “first payment” means the first paid transaction on the account and is not limited to a particular product category. Therefore, where applicable, it may include a subscription payment, Lifetime Access purchase, or one-off transcription if that transaction was the account's first payment.

Once an eligible refund is processed, the related paid entitlement or subscription terminates and Premium access may end immediately.

This voluntary guarantee does not limit statutory withdrawal, refund, conformity, warranty, or other consumer rights.

If you are a consumer in the European Union or European Economic Area, you may have a statutory right to withdraw from a distance contract within 14 days, subject to applicable law and statutory exceptions.

The statutory right of withdrawal is separate from Voxnoto's voluntary 30-day first-payment guarantee.

Where permitted by law, if you expressly request that a service begins during the withdrawal period and later exercise your right of withdrawal, you may be responsible for a proportionate amount corresponding to services already supplied before withdrawal.

For certain digital content supplied other than on a tangible medium, applicable law may permit the right of withdrawal to end once supply begins where you have given the required prior express consent and acknowledged the resulting loss of the withdrawal right.

Where such consent is legally required, Voxnoto will request it separately before performance begins.

Where a statutory withdrawal right applies, consumers may submit the withdrawal electronically using the withdrawal function made available through the Voxnoto website or account, or by contacting [email protected].

Voxnoto will provide confirmation of an electronically submitted withdrawal request as required by applicable law.

Nothing in these Terms excludes or restricts mandatory consumer rights.

Except for:

• the 30-day first-payment guarantee described above;
• mandatory withdrawal rights;
• refunds or remedies required by applicable law; or
• an express written commitment by Voxnoto,

payments are non-refundable.

Cancellation of a recurring subscription does not create a refund for an already-paid period.

Additional details are provided in the Subscription, Cancellation & Refund Policy.

Voxnoto may change prices prospectively.

A price disclosed in advance as part of an introductory pricing structure, such as $14.99 for the first month followed by $29.99/month, is not a later price change if both amounts were clearly disclosed before purchase.

For an existing recurring subscription, any later change to its recurring price will be communicated in advance where required by law.

Where applicable law requires your consent to a change, Voxnoto will obtain it.

You may cancel before a new recurring price becomes effective.

You may delete your account using the available account controls.

When you delete your account, User Content associated with the account is removed from active production systems subject to technical processing time.

Deleted content may remain in backups for up to 30 days before those backups are overwritten or deleted.

Certain limited information may be retained where required for legal, tax, accounting, fraud prevention, dispute, or security purposes.

Deleting an account does not remove payment or transaction records that Voxnoto must legally retain.

The Voxnoto Service, including its software, interfaces, design, branding, graphics, text, databases, and underlying technology, is owned by Voxnoto UAB or its licensors and is protected by applicable intellectual property law.

Subject to these Terms, Voxnoto grants you a limited, non-exclusive, non-transferable, revocable right to use the Service for lawful personal or business purposes.

No ownership rights in the Voxnoto software or platform are transferred to you.

If you voluntarily provide suggestions, ideas, or feedback concerning Voxnoto, you grant Voxnoto a worldwide, perpetual, irrevocable, royalty-free right to use that feedback to develop or improve its products and services.

This clause does not grant Voxnoto ownership of your User Content.

The Service may interact with third-party services, including payment, authentication, infrastructure, analytics, monitoring, email, or artificial intelligence providers.

Examples may include Stripe, Google, Apple, Microsoft, OpenAI, Anthropic, Hetzner, Mailgun, Sentry, and Recall.ai (Hyperdoc Inc.).

Third-party services may be governed by their own terms and privacy practices.

Our Privacy Policy and Subprocessor List explain relevant processing of personal data.

We work to provide a reliable Service but cannot guarantee uninterrupted availability.

Automated transcription and AI outputs may be inaccurate.

You are responsible for retaining copies of important information and reviewing material before relying on it.

We do not guarantee that:

• every file will be processed successfully;
• every speaker will be identified correctly;
• every transcript will be error-free;
• every AI output will be correct;
• the Service will always be available without interruption; or
• the Service will satisfy a specific regulatory or professional requirement unless expressly agreed in writing.

Mandatory consumer rights remain unaffected.

Voxnoto may reasonably suspend or terminate access where:

• you materially violate these Terms;
• your payment is overdue, reversed, or fraudulent;
• your use creates a material security or legal risk;
• your use harms the Service or other users;
• we are required to act by law; or
• your account is used for fraud, unlawful activity, or serious abuse.

Where reasonably possible and legally appropriate, we will provide notice and an opportunity to remedy the issue.

We may act immediately where necessary to prevent fraud, unlawful activity, security incidents, or serious harm.

Voxnoto may discontinue all or part of the Service.

For existing paid users, Voxnoto will comply with applicable contractual and consumer-law obligations, including any notice, refund, conformity, or termination rights that cannot lawfully be excluded.

A Lifetime Access purchase does not override mandatory consumer rights if the Service is discontinued.

If you use Voxnoto for business or professional purposes, additional Business Terms, an Order Form, enterprise agreement, or Data Processing Agreement may apply.

Where Voxnoto processes personal data on behalf of a Business Customer as a processor under Article 28 GDPR, the applicable Voxnoto Data Processing Agreement governs that processing.

If a separately signed enterprise agreement or Order Form conflicts with these Terms, the separately signed agreement controls for the subject matter of that conflict.

The Data Processing Agreement controls over these Terms with respect to processor obligations concerning personal data.

Business Customers are responsible for ensuring that their employees, contractors, users, meeting participants, and other relevant persons receive legally required privacy or recording notices.

Business Customers are responsible for establishing an appropriate legal basis for personal-data processing carried out through Voxnoto.

Voxnoto does not become the controller of a Business Customer's underlying business data merely because Voxnoto processes that data to provide the Service.

To the extent permitted by law, Business Users will defend and indemnify Voxnoto UAB against third-party claims, losses, liabilities, and reasonable legal costs resulting from:

• unlawful User Content;
• unlawful recording or processing initiated by the Business User;
• material violation of these Terms;
• infringement of third-party rights by the Business User; or
• misuse of the Service.

This section does not apply to consumers acting outside a trade, business, craft, or profession.

If you are a consumer, nothing in these Terms limits rights that cannot lawfully be waived or restricted.

Any disclaimers, exclusions, or limitations in these Terms apply only to the extent permitted by the law applicable to you.

To the maximum extent permitted by law, for Business Users:

Voxnoto will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profit, revenue, goodwill, business opportunity, or anticipated savings.

Voxnoto's aggregate liability arising out of or relating to the Service will not exceed the greater of:

(a) the amount paid by the Business User to Voxnoto during the 12 months preceding the event giving rise to the claim; or
(b) USD $100.

These limitations do not apply where liability cannot lawfully be excluded or limited, including fraud, wilful misconduct, or other mandatory liability.

Separate liability terms may apply under an Enterprise Agreement or DPA.

These Terms are governed by the laws of the Republic of Lithuania.

If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of the country in which you habitually reside where those protections apply notwithstanding this choice of law.

For Business Users, disputes arising from these Terms are subject to the competent courts of Vilnius, Lithuania, unless a separate written agreement provides otherwise.

Consumers retain any right to bring proceedings in another competent court provided by mandatory consumer law.

Consumers should first submit a complaint to Voxnoto at:

[email protected]

We will process consumer complaints in accordance with applicable Lithuanian consumer law.

If a consumer dispute cannot be resolved directly with Voxnoto, an eligible consumer may apply to the Lithuanian State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba / VVTAT) or another competent alternative dispute resolution body.

We may update these Terms from time to time.

Changes will apply prospectively.

For material changes affecting an ongoing paid service, we will provide advance notice where required by law.

If applicable law requires express consent rather than continued use, we will request such consent.

We will not use a Terms update to retroactively convert a non-recurring payment into a recurring subscription.

You agree that Voxnoto may send necessary account, security, billing, transaction, legal, and service communications electronically.

These service communications may be necessary for operation of your account and are separate from optional marketing communications.

You may not transfer these Terms or your account without Voxnoto's written consent, except where applicable law provides otherwise.

Voxnoto may transfer these Terms in connection with a merger, restructuring, acquisition, sale of business or assets, or transfer of the Voxnoto Service, subject to applicable law.

If any provision of these Terms is found unenforceable, the remaining provisions remain effective to the extent legally possible.

Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

These Terms, together with the Subscription, Cancellation & Refund Policy and Acceptable Use Policy, constitute the agreement governing use of the Service unless a separate written agreement applies.

For Business Customers, an applicable Order Form, Business Agreement, and Data Processing Agreement may also form part of the contractual relationship.

Our Privacy Policy and Cookie Policy explain how data and cookies are handled.

Voxnoto UAB
Company code: 308133653
Šatrijos g. 10-4
Vilnius, LT-09300
Republic of Lithuania

General, legal and privacy enquiries:
[email protected]

Technical support, billing and refund requests:
[email protected]